Refund Policy

Easy 30-Day Returns

From the day your gear arrives, you have 30 days to start a return.

Return Conditions

  • Items must be in new, unused condition with all original tags, seals, and packaging intact.
  • A valid receipt or proof of purchase is necessary.
  • Trading cards need their original, factory-sealed packaging without any signs of tampering.
  • Pre-owned gear is eligible for exchange only, unless it arrives faulty.

Starting a Return

  1. Fill out our Contact Form with your order number and reason for the return.
  2. If approved, we'll email you a return authorization number and instructions.
  3. Please wait for our approval before sending items back—unauthorized returns cannot be accepted.

Damaged or Incorrect Items

Check your order upon arrival. If an item is damaged, defective, or not what you ordered, contact us immediately via the Contact Form with: Your order number A description of the issue (photos are very helpful!) We'll reply within 72 hours and provide a pre-paid return label if needed. Faulty items are tested before a refund is approved.

What Can't Be Returned?

The following items are final sale: Sale or clearance items Digital gift cards Subscription boxes Exclusive or custom-ordered products Reach out if you have questions about a specific item.

Making an Exchange

To make a swap: First, follow the standard process to return the original item. Once your return is approved, place a new order for the item you want.

Refund Processing

  • Refunds are issued after we receive and inspect your return.
  • Once approved, the refund is sent to your original payment method within 3–5 business days (your bank's processing time may vary).
  • Shipping fees are non-refundable, unless the error was on our end.

Shipping Your Return

Return Shipping Costs: You are responsible for return shipping unless the item was incorrect, damaged, or defective. Pre-paid Labels: We provide these for any items that arrive damaged or faulty. Return Address: Vintagevoltage Returns Hub 12 Falcon Way, Bury St Edmunds Suffolk, IP28 7GR United Kingdom
📧 support@vintagevoltage.uk
📞 +44 7821 459 880