Privacy Policy

This Privacy Policy explains how PixelPioneer.co (the “Site” or “we”) collects, uses, and shares your Personal Information when you visit our Site or make a purchase.

How We Collect Personal Information

When you use our Site, we gather specific information about your device, your activity on the Site, and details required to fulfill your orders. We may also collect more information if you reach out to our customer support. In this policy, “Personal Information” refers to any data that can identify an individual.

Device Information

  • Examples of Personal Information collected:
  • Web browser version, IP address, time zone, cookie data, pages or products you view, search queries, and your interaction with the Site.
  • Purpose of collection:
  • To ensure the Site loads correctly for you and to analyze usage data to improve our Site.
  • Source of collection:
  • Gathered automatically through cookies, log files, web beacons, tags, or pixels when you access our Site.
  • Disclosure for a business purpose:
  • Shared with our platform provider ShopSphere and advertising partners like AdNexus and PixelAds.

Order Information

  • Examples of Personal Information collected:
  • Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.
  • Purpose of collection:
  • To provide products or services, fulfill our contract, process payments, arrange shipping, send invoices and order confirmations, communicate with you, screen for risk or fraud, and share information or ads based on your preferences.
  • Source of collection:
  • Provided by you.
  • Disclosure for a business purpose:
  • Shared with our platform provider ShopSphere and payment gateways.

Customer Support Information

  • Examples of Personal Information collected:
  • Name, billing address, shipping address, email address, and phone number.
  • Purpose of collection:
  • To provide effective customer support.
  • Source of collection:
  • Provided by you when you contact us.
  • Disclosure for a business purpose:
  • Shared with our support platform provider to manage and resolve your queries.

Minors

This Site is not for individuals under 16. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has given us Personal Information, please contact us to request its removal.

Sharing Your Information

We share your Personal Information with service providers to operate our business and fulfill our contracts with you. For example:

We use ShopSphere to run our online store. Read more: ShopSphere Privacy Policy.

We use AdNexus for marketing. You can manage your data here: AdNexus Settings.

We may share your information to comply with laws, respond to legal requests, or protect our rights.

Behavioral Advertising

We use your Personal Information for targeted ads or marketing communications we think you'll find relevant. For example:

Weblytics:

Helps us understand site usage. More details: Weblytics Privacy Policy. Opt-out: Weblytics Opt-out.

PixelAds:

Manage your ad preferences: PixelAds Settings.

General Advertising Opt-out:

Digital Advertising Alliance

Opt-Out Links

  • Facebook: Ad Settings
  • Google: Ad Preferences
  • Bing: Personalized Ads
  • General opt-out: DAA Opt-out Portal

How We Use Your Information

We use your Personal Information to deliver our services, which includes:

Offering our products for sale

Processing your payments

Shipping and fulfilling your orders

Keeping you informed about new products, services, and promotions.

Lawful Basis (GDPR)

For residents of the European Economic Area (EEA), we process your personal data under these lawful bases:

Your explicit consent

The performance of the contract between you and us

Compliance with our legal obligations

To protect your vital interests

To perform a task in the public interest

Our legitimate interests, which do not override your fundamental rights.

Data Retention

When you place an order, we will keep your Personal Information for our records unless you ask us to delete it.

Automated Decision-Making

If you are an EEA resident, you can object to processing based solely on automated decision-making. We do not engage in fully automated decisions with legal or significant effects. However, our provider ShopSphere uses limited automation to prevent fraud, such as:

A temporary block on IPs with repeated failed transactions (lasts a few hours).

A temporary block on credit cards linked to blocked IPs (lasts a few days).

Your Rights

GDPR (For EEA Residents)

You have the right to:

Access the Personal Information we have about you

Transfer it to a new service

Request that we correct, update, or delete it.

For information on data transfers outside Europe, see ShopSphere’s GDPR Information.

Cookies

A cookie is a small piece of data downloaded to your device when you visit our Site. We use several types of cookies, including:

Cookies Necessary for Site Functionality

Name Function
_pp_admin Used in connection with admin access.
_secure_nav_id Used in connection with storefront navigation.
basket Used in connection with the shopping basket.
basket_hash, checkout_id, secret_key Used in connection with checkout.
customer_auth, store_digest Used in connection with customer login.
_pp_u Helps update customer account information.

Reporting & Analytics Cookies

Name Function
_consent_status Stores tracking preferences.
_entry_point, _source_ref Tracks landing pages.
_ss, _shopsphere_fs, _shopsphere_s, _shopsphere_sa_p, _shopsphere_sa_t, _shopsphere_y, _y Used for ShopSphere analytics.

Most cookies expire between 30 minutes and two years.

You can manage cookies through your browser settings. For more info: Cookiepedia.

Do Not Track

We do not change our data collection practices in response to “Do Not Track” signals, as there is no consistent industry standard.

Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational or legal reasons.

Last updated: 15th April 2024.

If you are not satisfied with our response, you can file a complaint with the Data Protection Authority (DPA): DPA Complaint Portal.