Payment Policy

How You Can Pay

We offer these secure payment choices: Payment OptionKey InformationTransaction Speed
Major Credit & Debit Cards We accept Visa, Mastercard, Amex, and Discover. Immediate
PayPal Express Checkout Use your PayPal account or pay as a guest. Immediate
Apple Pay Optimized for Apple device users. Immediate
Google Pay Simple checkout for Android and web users. Immediate
Klarna Financing Flexible 'Pay Later' plans available in the UK/EU. 1-3 working days
(Rest assured, all payments are secured with SSL encryption.)

Payment Approval & Order Review

  • Immediate Approval: Most payments are confirmed instantly.
  • Security Checks: For your protection, some orders may need a brief manual review (1–2 hours).
  • Payment Problem?: If a payment fails, we'll email you with simple steps to try again.

Our Pricing & Currency

  • All prices are listed in GBP (£).
  • International Buyers: Your bank may charge a currency conversion fee. Please consult them for specific rates.
  • Price Lock Guarantee: The price you pay at checkout is fixed, regardless of future price changes.

Refunds and Order Cancellations

How We Process Refunds

Refunds are issued to your original payment method: Refund DestinationTimeframe (Post-Approval)Important Details
Credit/Debit Card Appears on your statement Final processing time is determined by your bank.
PayPal 3-5 working days Credited directly to your PayPal balance.
Klarna Within 5 working days Your Klarna payment schedule is automatically updated.

Cancelling an Order

  • Cancellation requests must be made via our Contact Form within one hour of purchase.
  • Shipped orders cannot be cancelled, but are eligible for return under our Return Policy.

Our Commitment to Security

  • We employ 3D Secure 2.0 for enhanced card payment authentication.
  • Address Verification System (AVS): Billing addresses must match your card's registered address.
  • Fraud Monitoring: To protect you, suspicious transactions may lead to order holds or cancellations.

Troubleshooting Tips

If Your Payment is Declined: - Please double-check your card number, CVV, and expiry date. - Contact your bank to ensure online transactions are enabled. - Try another payment option, like PayPal.

Understanding Pending Charges

A temporary pre-authorization hold may show on your statement for 1-5 days. This is not a charge and will be removed.

Get in Touch

For payment assistance:
📧 support@vintagevoltage.uk
📞 +44 7821 459 880